FAQ
"SOLD-BY" PRODUCTS
- When you see "Sold By" + Vendor Name on a product page, that item is being sold by a trusted third-party vendor within the Holster Builder marketplace - not shipped directly from Holster Builder.
- These items will ship separately from your Holster Builder order.
- For vendor specific questions, you can visit our Contact Page for vendor info or reach out to info@holsterbuilder.com - we're always happy to assist!
INTERNATIONAL SHIPPING
- We currently only ship within the United States.
- Need your order internationally? You can use reship.com to create a U.S. shipping address.
RETURNS & WARRANTIES
- At Holster Builder, customer satisfaction is our #1 priority. Not satisfied with your product? Let us make it right.
- You can return items within 30 days of your order.
- If it's past 30 days, just shoot us an email.
- We'll work with you to replace or refund your product upon return
- Email: info@holsterbuilder.com
PAYMENT METHODS
- We accept:
- All major credit/debit cards
- PayPal
- No PayPal account? No worries! It's just our card processer - you can still use your card like normal.
DISCOUNTS & PRICE MATCHING
Many products offer tier pricing - the more you buy, the better the deal. Need even more than the tier allows? Just email us!
- Want to request a price match?
- 1) Email info@holsterbuilder.com before purchasing
- 2) Include a screenshot of link showing the competitor's product details + pricing
- 3) If it qualifies, we'll match it.
Note: Price match does not apply to vendor (third-party) products.
At this time, we do not offer military discounts.
CURRENT TURNAROUND TIME
- All Holster Builder orders ship within 1-3 business days (or faster)!
- Vendor items typically ship with that same timeframe, but may vary slightly.
CREATE AN ACCOUNT
- Easy! Just click HERE to create your Holster Builder account.
MY GUN MODEL ISN'T LISTED
- If your gun model is not listed isn't available, we likely don't carry the mold yet. We use precision aluminum molds made by our engineers for every shell - we can't make holsters on demand without it.
- Want to request a new model? Email us at info@holsterbuilder.com and we'll add it to our wishlist!
RETURNS & MISSING PRODUCT
- Need to return something?
- Contact Holster Builder or the vendor listed on our Contact Page.
- Not sure who sold the item? We'll help you figure it out.
- Missing items or have damages?
- Email info@holsterbuilder.com
- We'll assist with replacements, refunds, or contacting vendors on your behalf.
HOLSTER SHELL OPTIONS
- Precision Shell Folding: Service when the sight channel is heated up and bent over the corresponding gun model to form a "pancake" style holster. It goes from a flat, formed shell to a folded, formed shell.
- Smooth Edge Finishing: Service where our team buffs/smooths out the sides of the holster shell to eliminate rough edges
- Smooth Edge Finishing & Precision Shell Folding: Service where our team buffs/smooths out the sides of the holster for you to eliminate rough edges as well as heating the sight channel and bending it over the corresponding model.
- Ready-to-Use Holster Build (Includes Bend, Buff, & Hardware): Service includes the shell bend, buffing/smoothing out edges of holster shell to eliminate rough edges, as well as adding the retention hardware. Note that the retention hardware is not tightened to the standard that it needs to be at to secure a weapon, only tightened by hand during assembly.
- Full-Service Holster Assembly (Includes Buff, Bend, & Hardware) w/ a Quick Clip, Monoblock, OR Ulticlip 3+ (on select shell options): Service includes the shell bend, buffing/smoothing out edges of holster shell to eliminate rough edges, retention hardware, and the desired belt clip to have attached. This service also comes with black finishing washers to give your holster a finished look. Just adjust the retention hardware to your liking and the holster is ready for use!