Frequently Asked Questions
What are the “Sold By” products?
When you see products on our website marked as “Sold By” that means that this product is sold by a vendor within our marketplace.
It is important to note that items sold under the marketplace will be shipped by a vendor from another location other than HolsterBuilder. These vendor sold items are also excluded from the membership pricing discount.
What is the Points and Rewards Program?
All registered users are automatically given FREE access to our “Points & Rewards Program”. Register a new account or Log-in here.
Registered Customers earn 1 point for every $1 spent. Subscription Members earn 2 points for every $1 spent. These points can be redeemed for a reward discount of $20 off when you earn 1 thousand points.
Earn Extra Points: earn 100 points by writing a review of one of our products. (product reviews are located at the bottom of each product page).
* Please note that Points must be redeemed within 180 days, after which they will expire.
** Points are for discounts on HolsterBuilder products only and cannot be used for discounts on purchase of Vendor products.
How can I contact you?
Contact Information: HolsterBuilder LLC Phone: (757) 206-1495 Email: firstname.lastname@example.org
Do you guarantee your products?
At HolsterBuilder we hold customer service as our number #1 priority. Though we can not guarantee our products for life we know what it means to keep our customers happy and will work with you as best as we can to make sure you are happy with the product. If you are unsatisfied with the product we will try to replace it or if need be refund your money upon return of merchandise. When you are happy we are happy.
What are your Shipping Rates?
DOMESTIC Shipping Information:
- FREE USPS Priority SHIPPING within the USA on all orders over $65.
- $9.95 flat rate within the USA on orders under $65.
- Most orders ship within 2-3 business days.
INTERNATIONAL Shipping Instructions:
We recommend using reship.com for your international orders. After an easy and affordable sign-up process, you can start shopping with us online in seconds. Your purchased goods arrive at the reship.com warehouse where they get forwarded to your home, anywhere in the world!
What if I can’t find a product I am looking for in your shop?
Simply request the product you are looking for using the form below and we will do our best to carry it.