FAQ

What are the “Sold By” products? 

• When you see products on our website marked as “Sold By” followed by the company name other than Holster Builder, it means that this product is sold by a vendor within our marketplace. It is important to note that items sold from a vendor will be shipped from another location, separately from your Holster Builder order. If you ordered product(s) from a vendor and would have a question regarding your order, visit our Contact page to find all of the vendor information listed. Holster Builder staff would also be happy to reach out to the vendor for you for any updates that you are needing. 

Does Holster Builder ship outside of the US? 

• We currently only ship within the United States, but if you are needing product outside of the US, you may create an account with reship.com. This allows us to have an American address to ship your items to.

What is the warranty or guarantee policy?

• At Holster Builder, we hold customer service as our number #1 priority. We will work with you as to make sure you are happy with the product. If you are unsatisfied any product we sell, we will try to replace it or refund your money upon return of merchandise. 

What payment methods are accepted?

• Our current payment methods are either PayPal or Card. Don't worry if you do not have a PayPal account. This is just our credit card processor! 

Do you offer discounts for bulk orders or Price Match Guarantee? 

• Yes! Majority of our products have tier pricing available. The more you buy, the better the price! If you have an inquiry larger than the tier pricing allows, please email our team and we can try to accommodate your needs.
• Prior to purchase of products sold via Holster Builder (this does not apply to vendor sales) please email us at info@holsterbuilder.com with details of the product and price you would like matched. Please provide an email or web page showing all details including sizing and tiers. We will then price match as needed. 

How do I create an account? 

• Click HERE to setup a new account. 

How do I return items? Missing items? 

• If you purchased an item(s) and need to return it, please reach out to Holster Builder (info@holsterbuilder.com) or the appropriate vendor. Contact information for vendors are listed under our Contact page. If you are unsure who the vendor is you are needing to contact, Holster Builder team members are ready to answer your questions. 
• If you purchased an item(s) and the package is missing product/delayed/damaged, please email Holster Builder team directly (info@holsterbuilder.com) or the appropriate vendor and they would be more than happy to help with any concerns you may have! 

What are the differences between the Holster Builder shell options? (Shell Bend, Complete Assembly, etc)

• Shell Bend: Service when the sight channel is heated up and bent over the corresponding gun model to form a "pancake" style holster. It goes from a flat, formed shell to a folded, formed shell.
• Complete Assembly: Service where the shell is bent and the retention hardware is put on the holster (this hardware usually consists of: 2 screws, 2 binding posts, and 2 rubber spacers). Note that the retention hardware is not tightened to the standard that it needs to be at to secure a weapon, only tightened by hand during assembly. 
• Buffing / Softening Edges Only: Service where our team buffs/smooths out the sides of the holster shell to eliminate rough edges 
• Buffing / Softening & Shell Bend: Service where our team buffs/smooths out the sides of the holster for you to eliminate rough edges as well as heating the sight channel and bending it over the corresponding model. 
• Complete Assembly Service (Includes Bend, Buff, & Hardware): Service includes the shell bend, buffing/smoothing out edges of holster shell to eliminate rough edges, as well as adding the retention hardware. 
• Complete Assembly Service (Includes Buff, Bend, & Hardware) w/ a Quick Clip, Monoblock, OR Ulticlip 3+: Service includes the shell bend, buffing/smoothing out edges of holster shell to eliminate rough edges, retention hardware, and the desired belt clip to have attached. This service also comes with black finishing washers to give your holster a finished look. Just adjust the retention hardware to your liking and the holster is ready for use! 

DISCLAIMER: “GLOCK” is a federally registered trademark of GLOCK, Inc. and is one of many trademarks registered by GLOCK, Inc. and GLOCK Ges.m.b.H. Neither Eclipse Holsters nor this site are affiliated in any manner with, or otherwise endorsed by, GLOCK, Inc. or GLOCK Ges.m.b.H. The use of “GLOCK” on this page is merely to advertise the sale of GLOCK pistols, parts, or components. For additional genuine GLOCK, Inc. and GLOCK Ges.m.b.H products and parts visit www.glock.com.